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FAQ

1

Payment

& Shipping

​What are the forms of payment you accept?

  • We accept United States based cards: credit, debit, and gift cards. These must be issued with the Visa, Mastercard, Discover, or American Express logos.

After I place my order, when will my order ship?

  • All orders have a 1-2 business day lead time upon receipt of order. Shipping method applies after order has moved from our fulfillment center then shipped by the carrier.

  • Orders placed during a holiday or promotion will have an approximate lead time of 3-4 business days upon receipt of order. Shipping method applies after order has moved from our fulfillment center then shipped by the carrier.

2

Secure Ordering

& Payment Options

What are the forms of payment you accept?

  • We accept United States based cards: credit, debit, and gift cards. These must be issued with the Visa, Mastercard, Discover, or American Express logos.

Do you accept PayPal?

  • Yes, we do accept PayPal.

Do you accept gift cards?

  • Yes, we accept United States gift cards. They must be issued with the Visa, Mastercard, Discover, or American Express logos. Please ensure a billing address is associated with the account. All orders require a valid United States billing address to process an order.

If you accept PayPal, can I use my PayPal account which has an international card attached to it?

  • No, it must use United States currency tied to a United States billing address to process an order.

Do you accept money orders?

  • No, we do not accept money orders. Please see above for the forms of payment we accept.

Can you provide me a discount code for my order?

  • Our discounts are applied during promotions. Please follow us on our social media pages or sign up for our newsletter for announcements on upcoming promotions.

3

Returns

Refunds

Thank you for shopping at BlackBoxGrooming.com. Once an order has shipped, we do not accept returns or exchanges. Damaged or defective products may be returned to Black Box Grooming Co. after contacting BlackBoxGroomingCo@gmail.com. Please submit photo images of the damaged or defective product.

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